Raw Sport stands 100% behind the standard of each and every product line we offer. If you are not satisfied with any product, we offer a 30 day money back guarantee. If you have a complaint and wish to return an item, please email our customer services using the contact form on the top right-hand side of the website. The customer is liable for the full postage costs of any returns and we recommend to use a courier with a reliable tracking service. We expect returned products to be in satisfactory condition, in the original packaging with 90% of the contents intact. The refund decision will be at the managements discretion.
All U.K orders Monday-Friday before 2.pm will be processed and dispatched on the same day. Orders after 2pm on Friday will be shipped on the following Monday. We provide a 2-5 working day service that has a 99% delivery success rate. Once the order leaves the warehouse it is in the hands of the courier service, and in exceptional circumstances, orders may be delayed and take longer than 5 working days.
For international orders, we ship immediately and expect deliveries to arrive within a week.
If you have not received the order in 5 working days in the UK please contact customer services and request tracking information. For international orders please contact customer services for tracking information after 7 working days to avoid unexpected delays.
The goods ordered will be sent to the address provided. If you leave an incorrect address, please contact customer services immediately with the correct delivery address. We cannot accept responsibility for an order shipped to an incorrect address. We can re-ship or issue a refund if the parcel returns to our premises in satisfactory condition. We are not liable to refund the shipping cost of returned items.
Address for returns :
Raw Sport, unit 11 Trent industrial estate, Wetmore Rd, Burton on Trent, Staffs ,DE14 1QY